Q. Do you offer gift certificates?
Q. Do we
have to sign a contract?
A. No, there are no
complicated contracts. The only thing we ask is, if you
must cancel a regular scheduled appointment, that you do
it prior to our scheduling for that week.
Back to Top
Q. Who will be cleaning my home?
A. We make every effort to send the same employee each
visit. However, sometimes due to illness, vacations, or
other reasons; we may have to substitute another employee to
clean your home. We also have complete and customized Work
Orders for each job detailing the specifics of your home
to insure quality.
Back to Top
Q.
Will the first cleaning take longer?
A. Yes. Before we can begin
regularly scheduled maintenance of a home, there are a
variety of first time tasks that require extra time and
effort. Your first time cleaning may or may not require a
"spring-type" cleaning which includes washing of
woodwork and sometimes walls +/or windows. So depending on
the needs you may require it's not uncommon for us to
spend from two to four times longer on an initial
cleaning.
Back to Top
Q. Are you licensed, bonded and insured?
A. Yes, and all of our
employees are covered by Worker's Compensation Insurance
as well to insure worry-free service to all of our
customers.
Back to Top
Q.
How do you find such good people to clean?
A. We start our employees from day one making top wages
(we have always paid considerably above minimum wage), we
treat them right, and of course do the necessary reference
and background check. We also offer more incentives and
benefits than most other services.
Back to Top
Q. What happens if I'm not satisfied?
A. Call us within 24 hours of service and we will return for no additional charge.
Back to Top
Q. What if something is damaged when my home is being cleaned?
A. Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
Back to Top
Q. Do I have to be home when the staff comes?
A. It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access,
there are 4 options for us to gain access to your home:
- Give us a key. We will keep your keys locked in our office. Keys are number coded and are not marked by
personal information. Giving us a key will ensure that we
can always gain entry and you will not be charged a
lockout fee.
- Hide a key.
- Give us a code to the garage and leave inside garage
door unlocked.
- Make sure someone is at home when we arrive.
As a courtesy to our valued customers, we can place
you on our reminder call list and contact you the day
before your scheduled visit. Simply inform your local
office if you would like this service.
Back to Top
Q. How do you
handle pets?
A. Pets are no problem. We
love animals, but sometimes they don't love us. If
you think your pet may become overly anxious while we are
there, please make temporary arrangements (such as the
garage, a kennel, or a closed off room) while we are
there. Any
special details about your pets will be noted on your
customized Work Order.
Back to Top
Q. Am I guaranteed service the same time and day of the week?
A. With the exception of inclement weather, your cleaning day is guaranteed. However, with the exception of the 1st appointment in the morning, we can not guarantee a specific time of day for your regularly scheduled visits because our schedules and travel routes can change from week to week. We will make our very best effort to arrive at your requested time and are more than happy to contact you the day before your service with an estimated time of arrival (ETA).
Back to Top
Q. What if I need to change my cleaning appointment?
A. We make our schedules one week in advance and are finalized the Friday
prior to the work week. It helps us tremendously to have as
much notice as you can give us to allow us time to make the
necessary scheduling arrangements. Changing your cleaning
regularity may also require an adjustment to your regular
price.
Back to Top
Q. Can my regular cleaner do additional tasks not covered in my daily program?
A. Yes, just call the office with your request or email / fax our next visit checklist, a minimum of 48 hours before your scheduled visit. Since we work on a schedule with multiple home owners we do our best to accommodate everyone’s needs.
Back to Top
Q.
What is the cost of the service?
A. The cost of our service
depends on the size of the job, conditions and frequency
that you desire. We can customize a package for any
customer and any budget. We do have special discounts (click
here for details) for new customers and
also provide additional specials for our regular customers
including a $25 Refer-a-Friend program (click
here for details).
Back to Top
Q. How do I pay for services?
A. You can leave cash or a
check on your kitchen counter payable to "Heavenly
Touch Maids" on the day of your service. You can also
give us your credit card information (Visa or Master Card)
and we can take out payment after each cleaning
automatically.
Back to Top
Q. Do you offer gift certificates?
A. Yes. We can even customize our gift certificates to your specifications. Just contact your local
Heavenly Touch office, we’d be happy to assist you. (click
here for more Gift Certificate info)
Back to Top
