Arrival Notice
If you wish to wait for your service provider to
give them access into your home, please realize that
unless you are the first job of the day (usually 8
am), we can only give estimated arrival times of about
3 hours, such as 10 am – 1 pm or 1 pm – 4 pm. Many
things affect our schedules, such as cancellations,
lockouts, weather conditions or customers requesting
additional services. We want to save you time, not
make you waste it waiting for us to arrive. Leaving a
key with the Heavenly Touch office or providing us
with instructions on how to enter your home is the
most efficient way for you to provide your service
provider access to your home.
Changes
in Normal Procedure
We are more than willing to provide “extras” for
our customers. However, please notify our office in
advance so we can allow extra cleaning time needed.
Please keep in mind that additional services may
require an additional charge.
Schedule
Changes
We realize that sometimes our customers may find
it necessary to add, change, or skip a cleaning. We
make our schedules one week in advance and are
finalized the Friday prior to the work week. It helps
us tremendously to have as much advance notice as you
can give us to allow us time to make the necessary
scheduling arrangements. Changing your cleaning
regularity may also require an adjustment to your
regular price.
Cancellation
If it is necessary to cancel / skip any scheduled
cleaning day, please notify Heavenly Touch at least 24
hours before the scheduled day. That will allow us to
reassign the service provider or team to another
appointment. If Heavenly Touch receives less than 24
hours notice, or can’t gain access to your home, it
may be necessary for us to charge the full price of
your cleaning.
Personal
Items
Please have clothes, toys, and dishes stored
prior to your scheduled appointment, as we do not know
where to put them. Also, our work will be more
efficient if these things are out of the way.
Although each one of our employees are thoroughly
screened and backgrounds verified and are licensed,
insured and bonded, we recommend that you put cash and
jewels or anything of value put away in a separate
place such as a safe or personal drawer. The employees
themselves feel more comfortable working without
having to worry about valuable items getting lost or
damaged.
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